The Bruce Company

Ghada Abdalla a month ago

I loved working with the Bruce company for their great after purchase service , Heather was our Bruce representative and she did a great job explaining how to care for our plants , what products should we use and how to maintain our plants healthy and keep them all good ,she helped removing some of our weeds as well. We are very appreciative!!

Wendy Dalgety a month ago

We started the process of having a pond professionally built about a year ago because our koi were getting too big. We had a plan drawn up by Tim and thought we knew what we were getting. We were so wrong! What we have is an absolutely gorgeous pond that far exceeds our expectations. The crew we had, Manny, Leo, and Shane , led by Eugene, was fantastic. They were friendly and respectful, and worked hard. Eugene went above and beyond and he made our dream a reality, choosing each rock and boulder to make it not only structurally sound, but also interesting and natural. We had multiple people from Bruce stop by to check in and see how the work was going. They cleaned up every day and took extreme care with our existing plants and lawn. Once it was completed, they spent a day doing a final clean up and taking measures to restore our lawn back to what it was. We are incredibly happy with the result and our fish love it. Special thanks to Eugene for all the care, and humoring me when I asked lots of questions and got in their way!

John Heitzman Edited 4 months ago

Buyer Beware: Zero Accountability Once They Have Your Money If you are considering using The Bruce Company, be prepared for great sales pitches but absolute negligence the second the installation crew leaves your driveway. We closed on our brand-new home in September 2025, and the arborvitae they planted was already completely dead the day we took possession (as you can see in image). It wasn't shocked; it was a crispy, dead stick. Nearly a year later, I am still staring at this eyesore because our account manager, James Wagner, completely checked out. He has been dismissive, entirely non-responsive, and has ghosted a patient customer trying to get a simple warranty replacement. The lack of quality control didn't stop there. Their team installed our grass irrigation system but completely forgot to turn on the main water supply valve, leaving a brand-new system totally useless. We had to diagnose and fix their oversight ourselves, and when we brought it to their attention, they offered zero compensation or care. A company’s true colors show in how they handle mistakes. Leaving a client with dead landscaping and an inoperable water system for a year while your account manager ducks

Sara Fleming 5 months ago

We went to The Bruce Company seeking water lily’s for our pond, and an assortment of other plants. We were pretty excited to go, thinking we would find some unique and beautiful plants. What we found were several particularly unfriendly and unhelpful staff members and a rather sad looking water lily for $50 (which we bought). As a gardening store that promotes itself as somewhat high-end and has high-end prices, it blew goats for quarters. Thumbs down.

Deb Juliano 6 months ago

As a Veridian homeowner we were fortunate to have our plant, shrubs and trees originally installed by The Bruce Company. A couple of years later we’ve turned to them once again for another tree. We are particularly impressed with Heather who is a leader on the planting team. Heather‘s expertise and customers service are truly exceptional. She is not only incredibly knowledgeable, but also consistently accessible, friendly, and dedicated to ensuring a positive experience. She goes above and beyond to make sure every detail is handled with care and that we remain completely satisfied. Heather is a true asset and a stand out representative for the Bruce Company. Deb J. Acacia Ridge